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Frequently Asked Questions

GENERAL QUESTIONS

Who should I contact regarding my warranty?

If you need help regarding warranty, please contact the helpline: 1-888-899-0146.

How often do I need to change my bag filters?

Every 3-4 months.

Wet/Dry Vacuums

WHY IS THERE DUST COMING OUT THE EXHAUST PORT?

If the dust isn’t being stopped by the filter and is being exhausted out of the blower port and back into the air. This can be caused by a hole in the filter, the filter not being properly installed, or the dust being too fine for the filter.  Please remove and reinstall filter.

WHY DID MY VACUUM LOSE SUCTION?

The most common causes of loss of suction are dirty filters or a clog in the hose. To troubleshoot, remove the hose from the vacuum, place your hand at the opening of the tank inlet and turn the vac on.If you feel suction at the inlet, the issue is with your hose or accessories. Check your hose and accessories for a clog. If no clogs are found, check the hose for a hole or crack - even a small crack can cause a loss of suction. If a crack or hole is found, replace the hose.

Air Compressors

Why is the tool side gauge reading 0?

Adjust regulator to set the desired tool side pressure gauge.

What type of quick connections do I use?

Please use any type M quick connectors.

CAN I USE AN EXTENSION CORD WITH MY COMPRESSOR?

It's recommended the compressor is directly plugged into the wall outlet.  If an extension cord is needed, consider a longer air hose.

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